Initial Fixed Price: In BUY transactions, the cryptocurrency price, and consequently, the amount of cryptocurrency to be sent to the customer, remains fixed for 15 minutes from the initiation of the transaction.
Dynamic Updates: After the initial 15 minutes, the cryptocurrency price is updated once per minute for the remaining duration of the transaction.
This initial fixed price window of 15 minutes aims to provide most customers with the exact amount of cryptocurrency initially indicated. However, given various external factors, some payments may require more time to process, such as bank delays or credit card processing issues. To mitigate any potential losses due to cryptocurrency price fluctuations, the amount of cryptocurrency sent to the customer will be recalculated based on the current market price at the time of payment confirmation.
Initial Fixed Price: In SELL transactions, the cryptocurrency price, and consequently, the fiat amount to be sent to the customer, remains fixed for 15 minutes from the initiation of the transaction.
Dynamic Updates: Similar to BUY transactions, after the initial 15 minutes, the cryptocurrency price is updated once per minute for the remaining duration of the transaction.
The 15-minute fixed price window for SELL transactions aligns with the typical confirmation time for cryptocurrency transactions, which usually takes no longer than 10 minutes. This confirmation time depends on various factors, with transaction fees being a primary consideration. Customers are advised to ensure timely confirmation by paying the appropriate transaction fee.
Note: Both the initial fixed price and subsequent dynamic pricing are determined based on the average cryptocurrency prices across several major Crypto-Fiat exchanges, including but not limited to Kraken, Bitstamp, and Bitfinex.